{"id":267,"date":"2009-12-12T20:52:57","date_gmt":"2009-12-13T00:52:57","guid":{"rendered":"http:\/\/tfr.info-safety.com\/?p=267"},"modified":"2011-07-23T09:31:13","modified_gmt":"2011-07-23T13:31:13","slug":"software-installation-from-hell","status":"publish","type":"post","link":"https:\/\/tfr.info-safety.com\/?p=267","title":{"rendered":"Software Installation from Hell"},"content":{"rendered":"<p><strong>Usually, software installation is straightforward<\/strong>:\u00a0 Agree to terms and conditions, answer some obtuse questions, tweak a few settings, and go about your merry way.\u00a0 Of course, IT pros know to verify compatibility before beginning an installation, and if necessary, use administrator privileges.\u00a0 The Intuit Quickbooks Pro 2010 box stated compatibility with Windows 7 32-bit and 64-bit versions.\u00a0 Check.<\/p>\n<p>About fifteen minutes later, after requesting to reboot to continue the installation, the installer program proclaimed, &#8220;<strong>Third party components are not found.\u00a0 Installation will be interrupted<\/strong>.&#8221;\u00a0 No big deal.\u00a0 Just install the third-party components manually, reboot between steps, and continue the installation, right?\u00a0 Nope.\u00a0 Same result as before.\u00a0 Before calling Intuit&#8217;s technical support and waiting in the queue for an hour, only to be told to disable my anti-virus and firewall and restart the installation, I did what should not make any difference with professionally-written software &#8212; copied the contents of the CD to the hard drive and installed from there.\u00a0 Several minutes later,\u00a0 the installation completed successfully. \u00a0 Although I had attempted the installation from the CD with security software enabled and disabled (different times), the successful installation occurred from the hard drive with security software <em>enabled<\/em>.<\/p>\n<p><strong>Note to Intuit<\/strong>:\u00a0 <em>Thanks for taking up a large part of my afternoon.\u00a0 You kept me from having to figure out what to do with a large chunk of my time. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Although software installation may have some minor gotchas, the process is usually straightforward, unless it&#8217;s the. . . software installation from hell. <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[9,5],"class_list":["post-267","post","type-post","status-publish","format-standard","hentry","category-technology","tag-technology","tag-technology-frustration-remediation"],"_links":{"self":[{"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=\/wp\/v2\/posts\/267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=267"}],"version-history":[{"count":20,"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=\/wp\/v2\/posts\/267\/revisions"}],"predecessor-version":[{"id":465,"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=\/wp\/v2\/posts\/267\/revisions\/465"}],"wp:attachment":[{"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tfr.info-safety.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}